Fullback® Lifetime Limited Warranty
We stand behind Fullback with the strongest warranty in the industry, so you can rest assured that the benefits you enjoy today will continue for the life of you home.
This Warranty covers the Fullback® Thermal Support underlayment for as long as you or the subsequent owner lives in or owns the home or building where Fullback is installed.
What This Warranty Promises You
Fullback will maintain its energy-saving benefits
We warrant that the actual thermal resistance of the Fullback®Thermal Support System will not vary by more than 5% from the system "R"-value printed on the label. "R"-value refers to the resistance to heat flow. The higher the "R"-value, the greater the insulation power of the underlayment.
Fullback will allow your home to "breathe"
We warrant that the permeability of the Fullback® Thermal Support panel will maintain a 5.0 perm rating through the life of the product. (Permrating refers to resistance to the movement of water vapor. The lower the permrating, the higher the resistance to vapor transmission. Any product with a permrating of 1 or less is a vapor barrier.)
Fullback will maintain its structural integrity
We warrant that the structural integrity of the Fullback® Thermal Support panel will remain intact for the lifetime of your home. Because it does not absorb or retain water, it is not affected by freeze-thaw cycles and will not deteriorate or break down over time.
Fullback will not absorb more than 1% water or contribute to moisture damage
Fullback has been installed on homes for over 15 years and has undergone extensive testing. Both real-life experience and third-party testing have conclusively demonstrated that when properly installed Fullback will not absorb more than 1% moisture OR CONTRIBUTE TO WATER OR MOISTURE DAMAGE IN ANY WAY. Fullback also maintains a drainage plane that is essential in keeping the entire wall system from absorbing and retaining moisture.
We warrant that, when properly installed on the side wall of the home, the Fullback® Thermal Support System will maintain its original permrating of 5.0, will not absorb more than 1% moisture or contribute to water or moisture damage in any way, will maintain its structural integrity and will not deteriorate or break down over time, and that the actual thermal resistance of the product will not vary by more than five percent (5%) from the published product "R"-value.
In the event that your Fullback® Thermal Support System is proven to have not performed in accordance with this warranty, and all appropriate steps outlined in this warranty have been taken to validate your claim, we will:
- Deliver to you a quantity of equivalent Fullback product. Progressive Foam Technologies, Inc. will pay for material and labour to replace your non-performing Fullback insulation; OR
- If we are unable to provide a replacement insulation, or if you agree with us to accept a refund, we will refund to you the original purchase price of the non-performing Fullback product.
What to do if you believe your Fullback® Thermal Support System is not performing as promised
To submit a claim, you must mail written notice of the suspected variance to: Fullback Thermal Support System, Progressive Foam Technologies, Inc., 6753Chestnut Ridge Road, Beach City, Ohio 44608.
After we have received your notice of suspected variance, you will need to provide us with samples of your Fullback product and siding so that the"R"-value and/or permeability of the samples may be determined. We require that one of our authorized representatives be present to observe the removal of the samples.
You will be required to pay for all costs resulting from the removal of your Fullback product and siding samples, including the replacement of these samples,and all of the costs resulting from the testing of the samples. If laboratory tests prove that the Fullback® Thermal Support on your home is defective, Progressive Foam Technologies, Inc. will refund the cost of sample removal and testing.
Claim validation - the testing process
We require that the "R"-value testing of your Fullback® Thermal Support and siding samples be done according to ASTM Test Method C236. The ASTM Test Method C236 is a testing method that has been accepted by the United States government for testing the "R"-value of insulation
The permeability testing of your Fullback and siding samples shall be done according to ASTM Test Method E96. The ASTM Test Method E96 is a permeability testing method that has been approved by the United States government. In the event that one or both of these test methods is unavailable, the samples shall be tested according to the closest equivalent test method available, which has been approved by us.
How to make sure that this warranty applies to your Fullback®Thermal Support System
In order for this warranty to apply, we require that the Fullback®Thermal Support panel be installed according to our specifications,recommendations and application instructions in effect at the time your Fullback product is installed; and as a complete system including our appropriate accessory products, such as EasyPost® and EasyStart®. You may obtain a complete list of the Fullback® Thermal Support specifications, recommendations and application instructions by contacting us at the address below. We also require that you provide proof of purchase from an authorized Fullback dealer or the date of manufacture found on the Fullback® Thermal Support package.
Any alterations, damage or repairs made to your Fullback® Thermal Support product must be made in a manner prescribed and accepted in advance by Progressive Foam, in writing. We do not warrant the compatibility of any other product used in conjunction with your Fullback® Thermal Support.
We have not authorized any of our representatives to make any representations or promises to you, except for those contained in this Warranty, and there are no warranties or guarantees that extend beyond the terms of this Warranty. ALLSTATE LAW-IMPLED WARRANTIES OR MECHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE ARE EXPRESSLY LIMITED TO THE SAME LIFETIME DURATION OF THE LIMITEDWARRANTY SET FORTH ABOVE. Note: Some states do not allow limitations on how long and implied warranty lasts, so the above limitation may not apply to you.
WE WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INCIDENTAL ORCONSEQUENTIAL DAMAGES, SUCH AS INCREMENTAL HEATING, COOLING OR SIMILAR COSTS ANDHARM TO PROPERTY, RESULTING FROM YOUR FULLBACK THERMAL SUPPORT SYSTEM'S FAILURETO COMPLY WITH THIS WARRANTY.
This warranty gives you specific legal rights and you may also have other rights, which may vary from state to state. |
